Customer Support Engagement Web App

This social engagement app is designed for client interaction, providing features for handling customer requests, messaging, and CRM. Our goal was to improve the user experience and interface, making interactions within the app more intuitive and efficient.

Problem

Users reported difficulty navigating the existing interface, which reduced the efficiency of handling customer inquiries. The app needed a redesign to simplify workflows for support agents and ensure quick access to key features.

Solution

We designed a new interface that optimizes ticketing, conversations, and CRM workflows by implementing a logical structure and clear navigation. The app now supports efficient organization of work processes, balancing functionality with ease of use.

Summary

As a result of the redesign, the app became more intuitive and user-friendly for support agents, significantly improving the speed and quality of customer service. The new UX/UI enhances overall user satisfaction, fostering a better engagement experience within the app.